Personal data and the information we collect
Personal data is any information collected through any of the channels mentioned above that permits you personal identification both directly and indirectly including but not limited to your name, last name, phone number, preferred contact details, the names of anybody travelling with you , your travel preferences, information related to your payments, information of the device you are accessing with including your ip, browser, OS and others. In some cases this information can be provided to us by a third party or automatically collected by our service provider or the website (for this, please, see Third-parties use of personal data and Cookies).
Please note that we may need to retain certain information for records, to complete transactions, or when required by law.
Why do we collect your personal data
This information is collected in order to
1. Provide you the most exact assistance in your travel planning and offer you the most suitable services and products and other marketing activities.
2. Provide you correct Website user support.
3. Maintain the website and the Channels up-to-date and in operating conditions and track the advertising campaigns.
4. Identify you as a user of the Channels.
5. Reply to your enquiries, request feedbacks/ask to participate in a market research and contact you.
6. Protect from and investigate, the cases of any unauthorized and/or illegal activity.
7. Comply with legal and/or financial obligations.
Third-partie´s use of personal data
There are different parties with whom we might share your personal data for various reasons or ask you to share your personal information directly. Continuing using our website, you explicitly authorize us to share your information and any details related thereto.
Additionally, The Channels may use third-party service providers for various purposes. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. These third parties include but are not limited to accommodation providers, service providers, financial institutions and other authorities.
Except when required by law or for anonymous data, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Channels to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us. We can also share Anonymous data (please, see the item Anonymous Data below).
If you would like to know more about the third-party personal data handling, please contact us at email@example.com
We are using anonymous data that is either used in combination with data from other parties or does not identify you personally but as a member of a certain group. This type of data can be provided to a third party for marketing and other purposes.
Security procedures to protect the personal data
Appropriate and adequate procedures are applied to prevent unauthorized access to and the misuse of your personal data. For details, please, contact at firstname.lastname@example.org
Publicly visible information
The accommodation and service feedbacks collected via any means of communication can be visible online under your first name. No last name neither contact details will be posted.
Children´s personal data
Unless indicated otherwise, the users of the services of the Channels are accessible only to users of over 16 years old. The information of the children is processed only with the consent of their parents or legal guardians or when the information is provided to use by the parents or legal guardians. If parents or guardians believe the Channels has personally identifiable information of a child under 16 years old in its database that has been provided to the Channels without the correct parents and/or guardians consent, please contact us at email@example.com and we will use our best efforts to promptly remove such information from our records.
The Website uses first-party cookies to recognize a user, record users preferences, store user-specific information on what pages users access or visit, customize Website content based on users browser or other information that the user sends.
The Website uses third-party cookies used by external services, such as Google Analytics, as described herein.
The Website uses both session and permanent cookies. Session cookies exist until the browser is closed. Permanent cookies are not automatically deleted once the browser is closed.
Technical cookies are essential for the correct website functioning. The information collected through Cookies includes but is not limited to: IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; advertisement activity; the referring URL; and features used or activities engaged in within the website/apps.
You may chose what to do with cookies in your browser settings. If you choose to deactivate some certain technical cookies, the Website might not be entirely usable. If you have any questions about this Cookie Statement, please send an email to firstname.lastname@example.org.
Our Cookie Statement may be amended without any prior notification. Please, visit this page regularly to keep updated on the changes.
The personal data is essential for the information provision and following reservation, if any. If the required personal data is not provided neither reservation can be done nor customer assistance can be provided. The legitimate interest of the Website and the Channels is commercial. It includes services provision, fraud prevention and services quality improvement. When using your personal data to serve the Website/the Channels or a third party's legitimate interest, your rights and interests of the personal data protection and the Website/Channels and/or third party rights and interests will be balanced.